At Serenity Home Care, we are driven by a deep and enduring passion for transforming lives.
We believe that most individuals can successfully stay in their own homes where they feel most at ease. We strive to offer truly innovative solutions to make our clients’ desires a safe and fulfilling reality.
Whether it means keeping the office open late or providing services no other home care agency will offer, we’re always willing to go the extra mile.
Owned and operated by husband and wife team Murray and Kathy Tough, Serenity Home Care understands that getting older isn't easy.
We have personal experience watching our own parents struggle with caring for aging parents without help, and we founded Serenity Home Care after Murray watched his mother care for his dying father at home, a labor of love that made a deep impression on Murray.
When Kathy’s mother struggled to care for her father with Alzheimer’s without help, we decided to create a home care company that would offer exceptional care for seniors and their families as we ourselves needed.
Ten years later, we still put listening to the needs and concerns of our clients first.
Proud to Be a Part of the Victoria Community
Serenity Home Care was started in 2010 when Murray and Kathy moved permanently to Victoria after vacationing in the community for many years.
We love the people, the natural beauty, the climate, and the tight-knit local culture of Victoria. We’ve been able to deeply immerse ourselves in the Victoria community by serving the aging population.
Serenity Home Care is committed to not only serving local Victoria families but giving back to the larger Victoria community. Investing in our local community is important to us, especially since we’re a locally owned and operated business.
We are members of the Rotary Club of Victoria-Harbourside, the Victoria Chamber of Commerce, and the Family Business Association of Vancouver Island. We also routinely donate to area charitable organizations such as Rotary International, the Island Prostate Centre, the Victoria Hospital Foundation, Victoria Hospice, and the Alzheimer’s Society of British Columbia.
We Aim High
Serenity Home Care has a "say yes" culture and always aims to go above and beyond to provide care that's suited to every client's unique needs.
We have had clients who no longer wanted to live until Serenity Home Care helped to influence a renewed sense of purpose. We have had adult daughters overwhelmed with caregiving tell us that we have given them back their lives as we serve a parent alongside them. As a result, we’ve received a number of industry awards demonstrating our dedication to excellence.
We’re proud to have been awarded both a 2021 Provider of Choice and 2021 Employer of Choice Award from Home Care Pulse, a third-party organization that gathers feedback from home care clients and home caregivers.
The Provider of Choice award reflects outstanding customer service and client experience at every step of the home care process. The Employer of Choice Award demonstrates our commitment to helping our caregivers grow in the best possible professional environment.
In 2020 we were also awarded the Leader in Excellence Award based on the results of both client and caregiver employee surveys.