Frequently Asked Questions

All your questions regarding Serenity Home Care answered! 

What services does your agency provide?

We provide seniors with services such as outings, medication reminders, personal care, dementia care, overnights, live-in care, laundry services, grocery shopping, meal preparation, companionship, and transportation to appointments. If you feel something is missing from this list, just ask us!

 

What if I need specific services that are out of the ordinary? 

If you require a service that is not listed above, please ask us and we will try our best to accommodate your needs. 

 

Where is your agency located? 

Serenity Home Care serves seniors in the Greater Victoria area, from Sooke to Sidney. 

 

What are the minimum hours of service your agency will provide?

A visit can be as short as one hour.  

 

How do I arrange your services?

Our office is open Monday to Friday 9:00am – 4:30pm. Call us at (250) 590-8098 to submit a service inquiry. Our client coordinator will follow up with a FREE in-home visit for an assessment. From there, you have the choice to decide when you would like to start care.

 

How soon can I start care? 

Care can start in as little as 24 hours following a home assessment. 

 

What are your rates?

Our rates vary depending on the services requested. Please give us a call at (250) 590-8098 for more information. 

 

What are the benefits of home care? 

Home care provides seniors with a sense of independence and comfort because they get to remain in their homes. Family members and friends can feel at ease knowing a caregiver is looking out for their loved one’s needs, and home provides a place where families can reach their loved ones at any time unlike in retirement homes or the hospital which have restricted visiting hours. In a comfortable setting like home, clients tend to have a greater sense of well-being. Your loved one will receive special attention as care is provided one-on-one, allowing caregivers and clients to build a trustworthy relationship.

 

How can I be sure our caregiver will be a good fit? 

Our care team takes the time to get to know you and your loved one at our first meeting, which is always free. We use a caregiver/client pairing system to help you find caregivers that share your interests, personality and needs. We want to form a bond to ensure your loved one’s safety and comfort. 

 

Will I get the same caregiver every time?

We recognize that a familiar face improves the caregiving experience for clients. We try our best to use the same caregivers every time. In most cases, you will get to know 2 caregivers. This allows us to accommodate caregiver training, time off and sick leave.

 

What is live-in home care? 

A caregiver will live in the house with the client on a 24-hour basis. Caregivers will address all needs of the client ranging from personal care to housekeeping duties. Live-in care gives families peace of mind knowing that someone is there at all hours to ensure the safety of their love’s ones. 

 

Can you provide services for my relative in a hospital, nursing home, or retirement home? 

We can arrange for a caregiver to pick their client up from the hospital, bring them home and assist them with their needs. Due to public health orders, our caregivers may be restricted from entering hospitals and other care facilities. 

 

 

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